Super Affiliates

By , October 4, 2010

I’m often asked how merchants can find and recruit “super affiliates” to participate in their affiliate programs. Unfortunately, the answer isn’t simple, because there’s really no such thing as a “super affiliate.” Read more »

AT&T Punishes Me for Switching to VOIP

By , August 12, 2010

AT&T has disabled my phone for a week, as punishment for my attempt to change to a different carrier. I will never again do business with AT&T.

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Product Lifetimes and Support for Software and Computers

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By , July 26, 2010

I’ve been annoyed many times over the past 20 years when software and hardware makers renounce their own products, claiming that they are “no longer supported.”

Sometimes it’s designed to force customers to spend more money to buy upgrades, even if customers don’t need any new features.  However, there’s also a reasonable limit to how long a company can be expected to train its staff to work with customers using older software versions (often on antiquated computers and operating systems).

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Books about Google Analytics and Web Analytics

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By , June 29, 2010

I was surprised today to notice how many books are currently available on the topic of “Google Analytics” or “Web Analytics.”  Read more »

New Blog Interface for Smartphones

By , June 23, 2010

I’ve installed a plug-in called WPtouch, which adds a “mobile interface” for visitors who use a touch-based smartphone (such as an Apple iPhone, Google Android, or Palm Pre). Read more »

Recycling Programs, Poaching, and Economics

By , June 13, 2010

I’m annoyed by “recycling poachers” who leave a mess when they raid our trash and recycling bins. But these poachers leave economic damage, too, as their profits represent losses for our communities. Read more »

South Carolina Democratic Senate Primary

By , June 13, 2010

Thank You, South Carolina!

When I first read the headlines this morning, I was confused and a bit angry: national political figures (South Carolina Representative and House Minority Whip James Clyburne and White House advisor David Axelrod) viciously criticized Alvin Greene, the winner of the South Carolina Democratic Primary for the U.S. Senate, and called for him to withdraw from the race. Some claim that his victory was “not legitimate” and that he is a “GOP plant.” Read more »

Asserting the Right to Remain Silent (Media Fairness)

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By , June 1, 2010

While scanning the Google News headlines this morning, I thought something momentous had happened: according to the headlines, the U.S. Supreme Court had limited a suspect’s “right to remain silent” (Berghuis v. Thompkins).

Instead, I quickly recognized that some of the headlines were deceptive, as reporters sought to churn a minor clarification into a major story. Read more »

Increased Pressure to Cheat Customers?

By , May 29, 2010

Several recent events are making me wonder: how many businesses are adopting unethical, illegal practices to survive during the recession? Read more »

What’s Destroying Newspapers?

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By , May 28, 2010

Earlier this week, I found myself wondering why my local newspaper’s web site is so awful. Of course, it’s not just my newspaper: the entire print-media publishing industry has been struggling for 15+ years to figure out “the right way” to publish online. Meanwhile, newspapers and magazines are dying. Read more »

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